dRetail Privacy Policy
Last Updated: September 24, 2026
dRetail ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, disclosed, and safeguarded when you use our mobile application. This Privacy Policy applies to dRetail v3.0, dRetail v4, and dRetail Attendance v2 applications respectively.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.
1. Information We Collect
We collect information that you provide directly to us or automatically through your use of the App to ensure core functionality and a secure user experience.
- Personal Information: We may collect personally identifiable information such as your name, email address, phone number, or account login credentials when you register or interact with the App.
- Device & Identifier Information: We may collect device identifiers (such as Android ID, IP address, device model, operating system version, and unique app instance IDs) for functionality, analytics, and security.
- Location Data: We collect precise or approximate location information only with your explicit permission to provide location-based services. This location data is used for maximizing printer drivers that are embedded in our application.
- App Activity & Analytics: We collect information about your interaction with the App, such as feature usage, crash logs, diagnostic data, and performance statistics.
2. How We Use Your Information
We use the collected data strictly for purposes disclosed in this Policy and in compliance with Google Play Developer Policies:
- Core App Functionality: To provide, maintain, and support user accounts and primary application services.
- Account Management: To manage user registration, authentication, and user support.
- App Improvements: To analyze usage trends and optimize user interface, app performance, and stability.
- Security & Fraud Prevention: To detect, prevent, and address technical issues, fraud, or policy violations.
- Customer Support: To respond to user inquiries and send administrative notices.
3. Data Safety & Third-Party Sharing
We do not sell your personal data to third parties. We only share information with third parties under the following circumstances:
- Service Providers: We may share data with trusted third-party service providers (such as cloud hosting, crash reporting, and analytics tools) who assist us in operating the App under strict confidentiality obligations.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Data Encryption & Security
We implement modern security measures to protect your personal and sensitive user data:
- All data transmitted between the App and our backend servers is encrypted in transit using industry-standard cryptography (e.g., HTTPS / TLS).
- We restrict internal access to user data to authorized personnel only.
5. Data Retention & Account Deletion Policy
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
- Data / Account Deletion: You have the right to request the deletion of your account and associated personal data at any time.
- How to Request Deletion: You can submit a deletion request by contacting us at dretailhelpdesk@gmail.com.
6. Children's Privacy
Our App is not intended for children under the age of 13 [or 16/18 depending on region], and we do not knowingly collect personal data from children. If we discover that a child has provided us with personal information, we will delete it immediately.
7. Advertising & Analytics
The App does not display third-party advertisements or use advertising identifiers for targeted tracking.
8. Permissions & Consent
Where required by applicable law or platform policies, the App will explicitly request runtime permissions (e.g., Camera, Storage, Location) with clear in-app disclosures explaining why the data is needed before access is granted. You can revoke these permissions at any time via your device settings.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this Privacy Policy and making the updated version accessible directly within the App and on our public listing page.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
- Company/Developer Name: PT Sarana Digital Ritel
- Email: development.saranadigitalretail@gmail.com
- Website: https://dretail.id
- Address: 267 -269 Jl. Soekarno Hatta, Kel. Kebon Lega, Kec. Bojongloa Kidul, Kota Bandung, Jawa Barat 40235 Indonesia
